Helston Garages Mini Exeter Review by Michael G on 18/06/2019 - Google

Exeter reviews
Helston Garages Mini Exeter Review by Michael G, 18/06/2019

Took my wife's Mini in during April for it's 3rd routine service under TLC package - car has done 12k miles. I received a call about an hour later saying the front pads were in need of urgent replacement and would I like them doing, at a cost of £179, because it's MOT was due soon. I declined. Later, received a text to say car was ready to collect. When I arrived, car was not ready as had not yet been washed. After waiting almost half an hour, I asked the service advisor what was happening. She said the man who did the washing had gone missing, with my key ! Anyway, a short time later I was reunited with both car and key. When I arrived home I was very disappointed to note that some parts of the car had not been washed at all. I emailed Westerly's Head of Business concerning these issues, who subsequently managed to mislay my email, as he was on leave ! Last month the car had it's MOT and there was no advisory about the front pads. Furthermore, last week I took the car to another garage for a puncture repair. I asked them also check the pads and was told that they were no more than 50% worn !! Would not visit this Mini Exeter again even if you paid me. In my experience, shoddy, unprofessional and unscrupulous. Beware of getting any service work done unless you have concrete evidence that it is required.
Reply left 18/06/2019:  Dear Michael, Thank you for taking the time to leave us this feedback. We're disappointed to hear that your experience with us was less than satisfactory. This falls below the high standards we set ourselves and that you would expect from us. Your comments have been escalated to the management team and a full internal investigation will take place. Kind regards, Westerly Exeter