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Is it Possible to Appeal False and/or Negative Reviews?

Businesses occasionally receive false or spam reviews from time to time on third-party platforms such as Google or Facebook. When this happens, they often come to us and ask whether they can delete these false and/or negative reviews. The short answer is yes, within certain parameters. For example, here are a few of the common

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Interesting Facts About Reviews – Part 1

To kick this week off, we thought we’d look at a few fun facts about reviews! They might be useful for you to take into consideration when managing your online reputation and customer reviews.   General Statistics Did you know… 68% of consumers are willing to spend 15% more for the same product or service

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Should B2B Businesses Collect Reviews?

When thinking about reviews and the relevance of reviews, many businesses think about B2C businesses. If they’re a B2B business, they may find themselves wondering if there’s any/much value in them bothering to pursue a review strategy at all. However, as ‘The Anatomy of Reviews’ (a recent article on all things reviews) points out, “92%

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