What customers are saying
Customers consistently praise The Cat Butler for caring, reliable and trustworthy cat sitters who look after their cats as if they were their own. Reviewers repeatedly describe the peace of mind that comes from regular photo and video updates, the attention paid to each cat’s individual personality, and the confidence that comes from knowing cats are happy and relaxed at home while their owners are away.
Across Trustist, Google and Facebook the UK-wide service holds a 5.0 rating from 2,441 reviews shown on its Trustist page (2,426 five-star). Of these, 2,040 were left directly on Trustist, 369 came from the service’s Google listings and 32 from Facebook — all displayed together on Trustist. The standout theme is trust: reviewers name individual Cat Butlers — Debbie, Alex, Kaye, Dani and Katie — for going above and beyond, winning over the most timid cats, and building the kind of relationship that turns first-time customers into loyal regulars.
About this business
The Cat Butler is a UK-wide professional cat sitting and cat care service. Rather than taking cats to a cattery, their trained cat sitters visit cats in their own home — because cats are happier at home. Each visit covers feeding, fresh water, grooming and playtime, with medication administered where needed and litter trays kept clean.
Every Cat Butler is DBS checked, fully vetted and insured. Families receive photo and video updates during every visit, and can add complimentary home-security and home-care extras such as putting out bins, opening and closing curtains and taking in the post. The service is delivered across the whole of the UK from its head office at 4 Marconi Way, St Albans. The official website is at thecatbutler.co.uk.
Rating breakdown
| Rating | Reviews | Share | Distribution |
|---|---|---|---|
| ★★★★★ 5 star | 2,426 | 99.4% | |
| ★★★★☆ 4 star | 10 | 0.4% | |
| ★★★☆☆ 3 star | 1 | 0.0% | |
| ★★☆☆☆ 2 star | 2 | 0.1% | |
| ★☆☆☆☆ 1 star | 2 | 0.1% |
Distribution from the Trustist directory API (live data, sourced 12 August 2026). The overwhelming majority of customers award 5 stars (2,426 of 2,441). A small number of lower ratings are also recorded — 10 four-star, 1 three-star, 2 two-star and 2 one-star reviews — for an overall average of 5.0.
What recent customers say
Here are some of the reviews left by customers on the Trustist platform.
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“Always such a brilliant service! Mowgli is now a very old boy and it is so reassuring to know he is well looked after and cared for when we are away! (particularly in this hot weather) - I sometimes think he is more excited to see his Butler than us!! . To be honest it's also really good to know that someone is going into the house each day also.”
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“I cannot begin to express how brilliant this Team is, not only in terms of admin support but also in the crucial home visits. The attention to detail is outstanding and their dedication and excellent updates when I am away give me so much peace of mind. They are very helpful always and so accommodating.”
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“Our Cat Butler Debbie is amazing. We are so happy to leave our little cat Maddy (and the house) in her daily care. She not only feeds Maddy but plays with her, chats to her and sends us beautiful photos. She takes care of small jobs around the house (bins, post, parcels etc) and really goes above and beyond just cat sitting so we know the house will be safe in our absence, immaculate on our return and we have a very happy purry little pet who has been well looked after. Thank you Debbie, from all the family x”
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“Thank you very much for the care, attention and love in looking after our home & 3 cats while we were away. It was so reassuring to see video and photo updates. Everything felt in very safe hands. We would not hesitate to recommend Alex and her team. We will be using again!”
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“We’ve used The Cat Butlers several times now and they have firmly become our go-to cat sitters! ❤️
They are 100% reliable, trustworthy and, most importantly, so loving and caring towards our cats.. It gives us such peace of mind knowing they are being so well looked after while we’re away.
We absolutely love receiving the photo and video updates during each visit! It’s so lovely to see how happy and relaxed our fur babies are with them!
We wouldn’t hesitate to recommend The Cat Butlers to anyone looking for reliable, caring and genuinely lovely cat sitters. Five-star service every time!”
Ratings from around the web
The Cat Butler’s UK-wide profile is reviewed across several platforms. Reviews are collected together on the service’s Trustist page; the totals below show where each review originally came from.
Trustist
Reviews left directly on the Trustist review page for the UK-wide Cat Butler service. These are customers who booked cat sitting, cat visits and cat care, and reviews are overwhelmingly positive — highlighting caring, reliable sitters, reassuring photo and video updates, and individual attention for each cat.
Reviews originally left on the service’s Google listings, displayed on Trustist alongside direct reviews. Google customers echo the same themes — dedicated sitters such as Debbie and Rob, daily photos and videos, and cats that come home clearly happy and well cared for.
Reviews originally left on The Cat Butler’s Facebook presence, displayed on Trustist alongside direct reviews. Facebook reviewers praise the daily updates and the contentment of their cats on returning home.
What reviewers consistently mention
- Peace of mind and reassurance — reviewers say they can relax on holiday knowing their cats are in safe, capable hands.
- Photo and video updates — daily photos and videos of happy, relaxed cats are mentioned time and again as a highlight.
- Care tailored to each cat — cat sitters adapt to each cat’s personality, from lap-loving attention-seekers to shy and timid cats.
- Named Cat Butlers — Debbie, Alex, Kaye, Dani and Katie are praised by name for going above and beyond.
- Loyal, repeat customers — many reviewers have used the service for years and return every time they travel.
- Reliable and trustworthy — trust in the sitters, and genuinely loving care, come through consistently.