1. FAQ


Below are some frequently asked questions regarding TRUSTist and stars in natural search results.

How can TRUSTist help?

We can get you more clicks and enquiries from Google natural search results by getting you stars for your listings.  This helps to make them more attractive to prospective customers!

How does TRUSTist work?

TRUSTist aggregates your reviews from anywhere around the web and brings them into an account for you.  All you need to do is add one of the TRUSTist widgets to your website using the code provided, and you can then get stars in your natural search results.

Can I use TRUSTist if I only have a few reviews?

All you need to get going with stars in your natural search results is one review from any review source!

Would I be tied into a lengthy contract if I decided to use TRUSTist?

When you sign up to TRUSTist REVIEWer, it is on a monthly rolling contract.  This means if you decided you no longer wished to use TRUSTist, you can walk away at any time!

Can I use TRUSTist to collect reviews?

In your TRUSTist account, you are given a review collection link that is unique to your business.  This link can be used to ask for reviews from your customers on any of your chosen review platforms such as Google and Facebook.  Your customers can also leave you a TRUSTist review if they do not have their login details for other review platforms to hand.

Can you help me collect Google reviews?

You can use your unique TRUSTist review collection link in order to ask customers to leave you a Google review.  If they don’t have their Google login details available, they can leave you a TRUSTist review without needing to log in.  This means you can ensure you are not missing out on any opportunities to collect great reviews!

Also, when someone leaves you a TRUSTist review, they are then sent an email asking them to leave their feedback on Google too.

Is there a benefit to collecting TRUSTist reviews?

When clients collect TRUSTist reviews the markup that gets sent back to their pages is much better in terms of the additional location information that is given to Google.

Is it possible to filter reviews for different parts of my business?

Your reviews will already be location/branch specific, but if you would like to specify the service the review applies to you can use tags within your account.  These tags can then be used to display specific reviews on certain pages of your website.

Can I respond to reviews?

In your TRUSTist account, you are able to respond to any TRUSTist or Google reviews you receive. These responses are displayed publicly with your reviews.

Can you help with social media?

Through TRUSTist REVIEWer, you can use your reviews to keep your social media pages up-to-date.  When you switch on Auto Post within your account, any 4 or 5-star reviews you collect will automatically be posted out onto Facebook, Twitter and Google Posts.

Can I get stars for homepages?

Unfortunately Google does not allow any websites to get stars against their home page in Google search results.  However, as the code is added to every other page of your site, those pages will be able to display stars in natural search results. It is these pages which, once they have stars, will start to attract more traffic and that’s where the increases in clicks occur.  At the same time, because their Page Authorities will increase then so too will their Domain Authority which should get you a bump up in your search results for the homepages too.

Book a Demo

If you want to know how the TRUSTist platform could benefit your business then please book a demo.