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How NOT to Respond to Reviews – Part 2

Did you enjoy our first part of exploring how other businesses have responded to their reviews?   Good – because here is another!   This article, by This is Money, explains all about a company called Symbio Energy who received a formal warning from Trustpilot after their responses to their negative reviews were… ‘aggressive’.  

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How NOT to Respond to Reviews

We thoroughly enjoyed this article from Leeds Live who recently ran a story about a Chinese takeaway and their responses to reviews. Here’s the article! Leeds Chinese takeaway goes viral for brilliantly savage responses to customer reviews   The Oriental Express holds a five-star rating on Just Eat for its Chinese food, but the takeaway

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Trustist Case Study – Smilecraft Dental Care

The last year has been extremely tough on all businesses, with many businesses having to close their doors for prolonged periods of time with no clear end to the varying restrictions for a long time.   As the world began taking their entire lives online so quickly, even businesses who operated purely face-to-face services had

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