We all love to receive a positive review, and we’ve spoken often about the incredible benefits reviews can give to your business in terms of improving your SEO, providing social proof, building trust between you and your customers/potential customers – but can you use reviews for anything else? What about using reviews to spot the
Last month we shared with you our top tips for customer service and this month sees Part II ‘Even More Top Tips for Customer Service’; after all, offering memorable customer service (for all the right reasons) really will help you to differentiate yourself from your competition. So, here are our next four top tips: Smile! Yes,
Did you enjoy our first part of exploring how other businesses have responded to their reviews? Good – because here is another! This article, by This is Money, explains all about a company called Symbio Energy who received a formal warning from Trustpilot after their responses to their negative reviews were… ‘aggressive’.
Turtle Tots are a baby and preschool swimming lesson franchise with over 50 franchisees across the UK and Ireland. The network has won multiple awards over the years, including a few Trustist awards, and they are extremely passionate about providing a safe and happy environment during their lessons. Initial Pilot – 5 Franchisees –
We know by now just how important it is to have a Google My Business listing, but there is no point having a list at all if the information isn’t up-to-date and correct. This is a common mistake made by many businesses. One of the areas that causes some confusion with Google My Business
We thoroughly enjoyed this article from Leeds Live who recently ran a story about a Chinese takeaway and their responses to reviews. Here’s the article! Leeds Chinese takeaway goes viral for brilliantly savage responses to customer reviews The Oriental Express holds a five-star rating on Just Eat for its Chinese food, but the takeaway