Ellie Ridley

How do 3-Star Reviews Weigh up Against Your Best Customer Feedback?

Whilst online reviews, and how to use them, can be confusing for many businesses, something everyone knows for certain is that 1 and 2-star reviews portray a negative experience, whereas 4 and 5-star reviews highlight the very best of a business. So, where does that leave middle of the road, lukewarm 3-star reviews and how …

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How can Online Reviews Give a Good Customer Service Narrative?

It’s one thing saying, as a business, how good your customer service is but quite another to demonstrate it for all to see. Businesses who do highlight their customer service via their online reviews are set to capitalise on one of the most effective ways to engage new customers and grow their business profitably, effectively …

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Trustist – a Customer-Focused Review Platform

When choosing your review partner, it should go without saying that the company you choose to work with should be focussed 100% on you and helping you gain success through your online reviews. Sadly, in some businesses’ experience, that is simply not always the case. That’s why, at Trustist, we proudly declare ourselves to be a customer focussed review platform but what, exactly, …

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3 Reasons why a Great Online Reputation Leads to Success

If a company doesn’t have a very good reputation, potential customers will look for a more trusted brand elsewhere – almost like it’s instinct!   Did you know that 84% of consumers have stopped trusting advertisements? Ad and marketing claims have slowly become less trustworthy now that the power of the internet has granted the …

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